Thomson Tui – smile or grimace?

A breathless young lady climbed onto the bus. She was one of the Thomson airport team and she told us to head for the check-in desks displaying the Tui smile logo. So we tumbled quickly from the coach to make way for other buses seeking a stop-off space, and trundled our cases into an airport building bursting at the seams with travellers.

Our flight didn’t take off until 9.55pm, but we were collected from our hotel at…